Beware of impersonation phone calls claiming to be banks

Anonymous | 02 Jul 2024

Phishing Scam Impersonation Scam
I received an automated call from "DBS" asking to authorise a transaction I didn't make. Worried, I pressed a number to speak with their "bank staff," who claimed my credit card was used for an online payment (I don't have a DBS credit card). He said I was a victim of identity fraud and connected me to "Inspector Wong" from SPF. Wong claimed a card was applied for in my name and an account opened with ICBC used for money laundering. He threatened detention and freezing my accounts but offered a "Priority Financial Inspection" (PFI) to avoid this, warning not to tell anyone.

They sent a convincing letter with an SPF letterhead, asking me to consolidate my money into one account and transfer it to a "security account" set up by MAS. They maintained their ruse through WhatsApp, including a video call showing a uniformed officer and regular roll calls. Realising it was a scam, I contacted the real DBS directly and reported it to the scam hotline. Thankfully, I didn't lose any money.

Do remember that banks don't use robocalls for such alerts, and police don't engage via social media. When in doubt, hang up and contact the institution directly.