Call from "Lazada" turned out to be a scam

Anonymous | 20 May 2022

Phishing Scam Impersonation Scam
Got a call from someone who was supposedly from Lazada. she said that there might have been an unauthorised overseas transaction on my account for the purchase of a macbook costing $1,200 made by a third party. The Story was quite convincing because not only does this person know my name and phone number, she knows my email address too. (I asked for her to prove that she was really from lazada.)

What didn't make sense to me was that it was not my bank that called me to verify the transaction. I mean, if someone used my Lazada account and paid for the item him/herself, well... go ahead. no loss to me. i'd just need to update my password or something, and yes, of course worry about this person having access to my Home address as well. I checked my app to see if there was any recent new order made, but there was nothing. On hindsight, I've had problems transacting on Lazada when I'm on VPN, so the app is advanced enough to detect if there is any strange traffic (and not let the transaction go through).

the lady on the other line asked me for the 6-digit OTP, which of course was a surefire sign that it was a scam call. It really helped that Lazada included the following message in their text: Lazada: NEVER SHARE YOUR OTP. LAZADA will not request OTP from customers. That, and a quick google search, really helped me confirm that this call is not legitimate at all.

I put down the phone, and the lady didn't try to call me back. Perhaps they also know that if the intended victim chose to terminate their call, there's no use pursuing. Lady had an indian accent (might be a call centre in india?) and called from a +65 number. Unfortunately I've hade too many of such calls and I can't identify which one was it that this call came through.