Beware of impersonation phone calls from "Singtel"

Aysel Ong | 20 May 2020

Impersonation Scam
On 20 May 2020, a "Jennifer" claiming to be from StarHub called my home line and advised that suspicious activities on my wifi have been observed for the past few days. Some unauthorised devices could have been hacking into my wi-fi. She said they can offer assistance after I have done some verification of devices connected to my wifi. When I requested to verify her identity, she stated that I could verify by comparing the information that she would offer after I have

(1) Checked the number of blinking lights on my router;
(2) pressed the "Windows" and "R" keys on my connected laptop.

Finding her evasive, I refused to follow her instructions, and told her to call me back one hour later as I was about to start a work meeting.

Thereafter, I contacted StarHub Customer Service to verify "Jennifer's" claims. StarHub confirmed that it was a scam. StarHub will not request customers to touch our laptop keys.

(NOw, I'm waiting to see if "Jennifer" will really be calling me back....)