I recently wanted to sell my Coach Wallet ONLINE amounting to $450 and was almost scammed on the pretext of using Citibank's name to send me the confirmation order. He said he is in the US and wanted to buy this gift for his daughter in China.

So he had transferred the money to my bank account however, after which I receive an email from Citibank Group USA stating that I need to ship the item and provide them the tracking number for the buyer's money to go through and to be credited into my account.

However later when I googled the email address it was: customerconsultantdept@usa.com which I believe Citibank would have a citi.com and saw many online blogs and reviews on people who also got scammed/ almost scammed by this pretext, same method.

This person is using the established name of Citibank to scam people with fake confirmation orders and apparently this has been happening to many. I would like to bring this to your attention and I did email Citibank in USA AND CITIBANK SINGAPORE.
I think banks need to tighten their security in online orders especially in verifying the confirmation order are indeed from the bank itself.

I am not sure why I received "Citibank's" confirmation order. Should there be any confirmation order by the banks, I think there needs to be some sort of verification to prove they are indeed from the bank itself.

Thankfully I did not ship my item otherwise would have lost a very expensive item.
Thank you!